- What kinds of payments are accepted?
Please review our Billing Term And Condition for more information.
- How will I know that my order is placed successfully?
Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.
- Why hasn’t my order arrived yet?
Epacstore uses a variety of shipping arrangements with brands, and some may result in longer shipping times than others. Most orders ship within 24-48 business hours, however shipping may take longer during the holidays.
We’ll send you an email with your tracking information once an order is on its way. Items will indicate their ship times in each description.
If the tracking information for your package says delivered and you have not received it, please reach out to us at [email protected] and we will look into it for you. After the investigation, if the package still has not shown up within 3 business days of the delivery date then we will file a claim for you.
- Can i change or cancel my order after it has been placed?
Because we work so quickly to ship you your order, it is not possible for us to make changes or cancel an order once it has been placed. Depending on the item’s return policy, we are happy to accept the item(s) you have ordered once they have been received.
Products on Epacstore are available in very limited quantities for only a short period of time. As a marketplace, we have many suppliers and we are unable to substitute an item once the order is submitted.
- Where can I learn more about sizing and fit for a particular product?
There are two options; submit your query directly on the site through any of the feedback sections, or email your query to [email protected] and we’ll be happy to help.
- I just submitted an order/offer. How long will it take to hear back?
Fixed Price: As soon as you hit the ‘Place Order’ button we start processing your order. We work with the boutique/designer to get things ready and will send email confirmation shortly after.
Make an Offer: As operation hours vary for the boutiques and designers, we will contact you as soon as an offer has been reviewed and either accepted, rejected, or countered. If you have questions, you can always email thesu[email protected] and we’ll be happy to help in any way we can.
- Why Was My Order Canceled ?
Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order for refund.
- Need To Change Something On My Order, How Can I Do That ?
If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once the parcel is processed and sent to the post office, we will be unable to make any changes.
- Can I Get More Information On A Product ?
We try to publish as much useful info as we can about all our products, to help you buy the things that will suit you best.
The product page for every item includes sizing, a detailed description, care instructions, and most importantly, plenty of images.
If there is any further information you feel we need to put on there to help you, just let us know what information you’d like to see and we’ll do our best to include it.
- What if I like a product that’s listed as “Sold Out” online?
Contact us! Many of our products are customized, printed to order, besides we restock often. Just drop us a line at [email protected] and we’ll research its status for you.